Hours & admission

Please bring your ticket on your mobile device to assist with limiting contact. We need to scan the barcode on each ticket for entry. Please have your mobile device ready.

Whilst the museum does not have a cloakroom, luggage storage may be available upon request. Just ask our friendly staff upon entry.

• Free Wi-Fi is available for public use.
• Select 'Museum Free Wi-Fi.'
• Read and accept the Terms & Conditions. No login is required.

If you've lost an item while visiting the museum, please contact us. All lost property handed in and/or found will be written in the Lost and Found Register and items stored in a secure location. Lost property will be held for three months, at the end of that time items will be disposed of, recycled, or given to charity.

If you are attending a ticketed experience at the museum, please be aware of this important information.

Terms & Conditions

If you are purchasing a ticket to Queensland Museum Tropics, you agree to the following Terms and Conditions:

QTIX

All Queensland Museum Tropics tickets are available through our ticketing provider, QTIX. By purchasing a ticket you agree to the QTIX Ticketing Terms and Conditions.

Health Care Card holders

If you have purchased a Health Care Card ticket to the museum, please have your valid Australian Government issued ‘Health Care’ or ‘Health Card’ ready to show staff.

For card examples please visit Centrelink and Department of Veterans’ Affairs.

Companion Card holders

If you have a Companion Card holder ticket to the museum, please have your valid Queensland Government issued ‘Companion Card’ ready to show staff.

For card examples please visit the Queensland Government website.

Third Party Resellers

QTIX and Eventbrite are the official ticketing service for Queensland Museum Tropics exhibitions and events. Any tickets purchased through unauthorised sales channels may be seized or cancelled without refund or exchange and the bearer of the ticket may be denied admission. Unauthorised sales channels include Viagogo, eBay and Gumtree.