VEO employment suitability survey

The purpose of this survey is to assess your experience, capacity and ability to perform required tasks of the Visitor Experience Officer (VEO) role. Please complete the employment suitability survey to submit your Expression of Interest (EOI) to be notified of future VEO positions with Queensland Museum. If deemed suitable, your details will remain on the Queensland Museum Talent Register and you will be contacted to apply for a position if an opportunity arises matching your skills.


Personal details


Please provide details of two of your most recent jobs in the hospitality/retail/customer service industries. These must be frontline customer service positions where you have interacted with members of the public.

Role 1

Role 2

Training and Qualifications

Please provide full details of any customer service/food and beverage training you have undertaken. Please include completion dates and training organisation:

Employment suitability survey

Explain how you have maintained customer satisfaction and loyalty when a client has become angered by a company policy or procedure:

Please demonstrate your experience in working to a strict daily or weekly roster and how you managed this commitment both professionally and with regard to your personal life. Describe your general attitude to work and life:

You may also experience very high visitation with a lot of interaction with people with a variety of needs and expectations. Explain how you would prepare for a day filled with visitor interaction and barely a moment to breathe:

The museum is open 7 days a week and as such work is performed on a roster basis and includes weekend work, some early starts, late finishes and/or evening functions. Most shifts are either 8am-4pm, 9am-5pm, or 10am-2pm. Please outline your availability:

What appeals to you about this role specifically?

Cover letter and current CV

Please upload your Cover letter and a copy of your current CV (doc, docx and PDF files accepted) *

Privacy notice

Queensland Museum will only use the personal information you submit in this form to answer your questions, to provide you with the information you have requested or to make requests regarding your question. Further information about the types of information collected and stored by Queensland Museum can be found on our website:

Fields marked with an asterisk (*) are required.

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