Hours & admission

View our accepted concession cards

Please bring your ticket on your mobile device to assist with limiting contact. We need to scan the barcode on each ticket for entry. Please have your mobile device ready.

A free Cloakroom is located in the foyer near the main entrance on Level 2. Please note we cannot accept large bags, suitcases, prams or scooters.

If you've lost an item while visiting the museum, please contact us. All lost property handed in and/or found will be written in the Lost and Found Register and items stored in a secure location. Lost property will be held for three months, at the end of that time items will be disposed of, recycled, or given to charity.

• Free Wi-Fi is available for public use.
• Select 'Museum Free Wi-Fi.'
• Read and accept the Terms & Conditions. No login is required.

If you are attending a ticketed experience at the museum, please be aware of this important information.

Terms & Conditions

If you are purchasing a ticket or season pass to Queensland Museum, you agree to the following Terms and Conditions:

QTIX

All Queensland Museum tickets are available through our ticketing provider, QTIX. By purchasing a ticket you agree to the QTIX Ticketing Terms and Conditions.

Annual Pass holders

If you have purchased or booked a ticket to an exhibition/event using your Queensland Museum Annual Pass, please have your valid Annual Pass card ready to show staff.

If you would like to check if your card is valid please check the date on the card or contact us at annualpass@qm.qld.gov.au

SparkLab

SparkLab is a timed ticketed experience. Choosing your preferred arrival time will reduce waiting times and provide an enjoyable experience for all visitors.

Your ticket entitles you to enter SparkLab from your session start time displayed on your ticket.

Your ticket must be presented at the SparkLab entry on Level 1 to be validated for entry.

If you are an Annual Pass holder, you must present your Annual Pass card and one form of ID upon entry to be validated for entry to SparkLab.

Health Care Card holders

If you have purchased a Health Care Card ticket to an exhibition/event, please have your valid Australian Government issued ‘Health Care’ or ‘Health Card’ ready to show staff.

For card examples please visit Centrelink and Department of Veterans’ Affairs.

Companion Card holders

If you have a Companion Card holder ticket to an exhibition/event, please have your valid Queensland Government issued ‘Companion Card’ ready to show staff.

For card examples please visit the Queensland Government website.

Third Party Resellers

QTIX and Eventbrite are the official ticketing service for Queensland Museum exhibitions and events. Any tickets purchased through unauthorised sales channels may be seized or cancelled without refund or exchange and the bearer of the ticket may be denied admission. Unauthorised sales channels include Viagogo, eBay and Gumtree.