Sensory friendly sessions are available throughout the year where we make accommodations to support visitors who prefer a quieter, sensory-friendly experience.
Accessibility
Queensland Museum Kurilpa welcomes visitors of all abilities. We aim to provide an inclusive, accessible and enjoyable experience for everyone.
Queensland Museum proudly supports the Hidden Disability Sunflower Initiative. People who have a hidden disability can choose to wear a Sunflower lanyard, which discreetly indicates to staff and others that they may need additional time, support or understanding. Hidden disabilities may include autism, epilepsy, anxiety, PTSD or any disability that is not visible. For a lanyard, please ask one of our friendly staff at the cloakroom.
If you have further questions about accessibility, please ask our staff or contact us.
Tickets & entry
Quieter times
Queensland Museum Kurilpa is usually quieter between 2pm and 4pm on school days with our quietest month being February.
SparkLab is an interactive, accessible space for all visitors. Peak visitation times are weekdays between 9:40am and 2pm, Sundays and Queensland school holidays.
Service animals
We welcome service dogs, however in the interest of a safe and healthy visit for all guests and the protection of our state’s historical collection, we ask you leave all other animals at home.
Purchasing tickets
To avoid queues consider purchasing your tickets online prior to your visit.
You can print your barcoded ticket at home using the PDF sent to you, or open the PDF and use the barcode on your phone, ready to be scanned on entry to the exhibition.
Printing or scanning your ticket will allow you to head straight to the exhibition door and bypass the queue for tickets on Level 2.
Companion Card program
We recognise the Queensland Government's Companion Card program. The companion of a Companion Card Holder is entitled to free entry.
If you have a Companion Card holder ticket to an exhibition or event, please have your valid Queensland Government issued ‘Companion Card’ ready to show staff.
For card examples please visit the Queensland Government website.
Moving around the museum
Parking
Accessible parking can be found on the lower level of Queensland Cultural Centre car park below Queensland Museum Kurilpa.
Lifts from the car park to the main entrance on Level 2 will connect you with lifts to other levels of the museum building.
Wheelchair access
All entrances and areas in the museum are wheelchair accessible. Lifts are located in the centre of the building to enable access to all levels of the museum.
There is seating around the museum and in Café Muse on Level 2. Space for wheelchairs is set aside at all of our events and activities, including lectures, workshops and shows.
You can borrow a wheelchair for use within the museum from the Cloakroom on Level 2. They are free of charge and subject to availability. Motorised wheelchairs are permitted in Queensland Museum Kurilpa.
Restrooms
There are single user/accessible toilets available on the following levels:
- Level 0 - All Gender Toilet RH
- Level 1 SparkLab - All Gender Toilet RH
- Level 2 - All Gender Toilet LH
- Level 2 Café Muse - All Gender Toilet LH
There are Family Rooms on Level 0 and Level 2. There is a fold down change table in the toilets on Level 1 and in SparkLab.
Audio & Visual
Lighting
SparkLab contains exhibits that have high voltage causing a strong electromagnetic field and flashing lights that may affect some medical conditions.
Sound enhancement
Assistive listening devices, including headphones or neck loops, are available for tours. Please enquire with the tour guide on arrival.
The Cloakroom desk and Theatre on Level 2, and Entry Desk on Level 0, are equipped with induction loops that transmit directly to hearing aids with T-coils.
Sensory kits
Noise cancelling headphones and Sensory Kits are available at the Cloakroom on Level 2 and SparkLab entry on Level 1.
Auslan Interpretation
Queensland Museum Kurilpa offers Auslan Interpreted events, including Museum Highlights Tours. If you would like to book an interpreter for other museum programs, please contact us via email or phone (07) 3153 3000.
Resources
Social stories and maps
Use our social stories as part of your child’s visit preparation.
- Queensland Museum Kurilpa social story
- SparkLab social story
- Queensland Museum Kurilpa – visiting as a school social story
- Queensland Museum Kurilpa sensory floor map
- SparkLab sensory floor map
- Dinosaurs Unearthed: Explore Prehistoric Queensland sensory floor map
- Virtual tours (available for select exhibitions)
Large Print Guides
PDF versions of some of our exhibition content can be used to enlarge the font of exhibition displays or for text to speech on your personal device throughout your visit.
If you would like to borrow a device while you are visiting the museum, please speak to our Cloakroom staff on Level 2.
Say Our Name: Australian South Sea Islanders
Facilities
Eduroam
Queensland Museum campuses provides access to eduroam. Explore who is eligible and how to connect to eduroam.
'Eduroam' is a global wireless network access service providing users internet access at certain educational institutions such as universities across Queensland, interstate, and across the world.
This wireless network is available for staff and students that have eduroam access at their home institution.
Eduroam is available to all Queensland Museum locations such as Queensland Museum Kurilpa, Queensland Museum Collections and Research Centre, Hendra, Queensland Museum Rail Workshops, Queensland Museum Cobb+Co, and Queensland Museum Tropics.
For a full list, please visit eduroam's website.
Please see our 'How to' documents depending on what Operating system you are using to connect to eduroam.
- How to connect to eduroam in iOS
- How to connect to eduroam in Mac OS X
- How to connect to eduroam in Android
- How to connect to eduroam in Windows 10
When connecting to eduroam, you are required to comply with our Acceptable Use of Information and Communication Technology Resources
When you’re in a Queensland Museum location and connecting to eduroam, due to relative complexity of wireless and eduroam infrastructure, you may have issues in getting a network connection due to several reasons. For example, recent change of password, changed device configuration, overlapping eduroam wireless network.
If you are a Queensland Museum staff member, please log this to IT accordingly.
If you are a visiting person connecting to eduroam, please log this issue to your home institution's IT Helpdesk.
If this is not possible, or if your home institution cannot resolve the issue, visiting users may contact the respective museum location contact number for support.
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Plan your visit
Plan your visit to Queensland Museum Kurilpa, centrally located at the Queensland Cultural Centre, South Bank.
Hours & admission
Open daily 9:30am — 5pm. Entry to Queensland Museum Kurilpa is free. SparkLab, some exhibitions and events have an entry fee and tickets can be purchased online.
How to get here & parking
Queensland Museum Kurilpa is easily accessible by foot, on public transport or by car.